FAQs

What types of wellness products does Yafa offer?

Yafa specializes in innovative wellness products, primarily focusing on portable devices such as the Mini Body Massager and Mini Massage Gun. These products are designed to provide effective pain relief and muscle relaxation, utilizing advanced technology for optimal results.

How do I use the Mini Body Massager and Mini Massage Gun?

Both the Mini Body Massager and Mini Massage Gun are designed for ease of use. Simply select the desired intensity level, target the specific muscle group, and apply the device to the area for a rejuvenating massage experience. Detailed instructions are typically included with each product to ensure proper usage.

What is the return policy for Yafa products?

Yafa has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Customers must also provide a receipt or proof of purchase to initiate a return.

How long does it take to process an order?

Order processing typically takes 24 hours. Customers can expect an email notification within 3 days to confirm that their order is on the way.

Are there any exceptions to the return policy?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards cannot be returned. It is advisable to contact customer service for any specific concerns regarding individual products.

What should I do if my product is defective or damaged?

If you receive a defective or damaged product, it is important to contact Yafa immediately upon receipt. This allows for an evaluation of the issue and the implementation of appropriate corrective measures.

How long does it take to receive a refund?

Once a return is received and inspected, Yafa will notify the customer regarding the approval of the refund. If approved, refunds are processed within 10 business days. However, it may take additional time for banks or credit card companies to post the refund to the customer's account.

Can I exchange a product?

Yafa does not facilitate direct exchanges. The recommended process is to return the unwanted item and, once the return is accepted, make a separate purchase for the desired product.